Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.


Topic: Can't view any synths

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wallach1 (Over 1 year ago)
I can't view any synths!!  I keep getting a messsage that says I am not able to view synths, and suggest I look for help!  I don't see any place to download software to get synth to run.  Am I missing something obvious?  How do I get started?  HELP!!!!!
dariusmonsef (Over 1 year ago)
Hello, what operating system and web browser are you using?

Have you downloaded and isntalled the Photosynth software from http://photosynth.net/install.aspx ?
Dave-Air (Over 1 year ago)
Simular problem. I do not get any message. Ceated Synth and can not even view it again. ?????
saxplayer1216 (Over 1 year ago)
I installed synth and made one, but when I try to view a synth it says "The synth could not be loaded. The user may have deleted it." Help.
Nathanael (Over 1 year ago)
Hi, SaxPlayer,

I can view your synth just fine. Today is a little unique because the Photosynth site is in the middle of updating itself, but just try viewing your synth again.

Here's the link: 
http://photosynth.net/view.aspx?cid=4c11a305-6745-40f9-8294-c01c404f82b2
TonyErnst (Over 1 year ago)
saxplayer1216 - Nathanael is correct, we were deploying a new version of our website and there was about an hour where things weren't quite working the way they should have been.  Your synth appears to be working fine now though.  Please let me know if you continue to see issues
maggie_p_au (Over 1 year ago)
Have three synths and have not deleted them but when I click yo load the message "The synth could not be loaded.  The user may have deleted it."  Help!
Nathanael (Over 1 year ago)
Maggie, the servers that the Photosynth data lives on was experiencing a power outage.

For more information, please read this blog entry.
http://blogs.msdn.com/photosynth/archive/2010/04/14/power-failure.aspx
michaeldenis (Over 1 year ago)
Thanks Nathanael (and others) for identifying this error!
TonyErnst (Over 1 year ago)
All,

Everything should be back to normal now.  Please let me know if you're still seeing issues.

Tony
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