Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.


Topic: the page doesn't recognize silverlight

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Herl (Over 1 year ago)
i can't see any synths since apparently i don't have silverlight installed... but i do... and if i try to install it again i can't because there's an error that says "you already have this versio of silverlight installed" so i do have it installed, yet the page doesn't let me see the synths :(
douglas (Over 1 year ago)
Hi Herl,
  can you please provide a bit more information on your environment, namely:

- Operating system: XP/Win7/OSX - if you are on a Mac is it a power PC processor?
- Browser: IE8, FF3 etc
- Current installed version of Silverlight.

Thanks
Mark.
Herl (Over 1 year ago)
vista, FF3, version of silverlight downloaded from clicking a synth, which i guess is the last one since i went to silverlight's page and tried to download it there and the same thing happened (can't be installed 'cause i already have it)
douglas (Over 1 year ago)
Hi Herl,
  could you verify that the Silverlight plugin is not disabled for some reason in Firefox (Tools -> Add Ons) then click on the Silverlight plugin and make sure it is not disabled.  Does this work for you in IE?

Thanks
Mark.
douglas (Over 1 year ago)
Oh - also you should see the Silverlight version number say: 3.0.40818.0, if it is different for you can you let us know which version you have installed.

Thanks
Mark.
Herl (Over 1 year ago)
it is not in the plugins thingie... nor disabled or enabled, it just isn't there....

IE isn't wornking with this either, no....

i was just searching around and apparently i can't find any other archive called "silverlight" besides the installation exe....... aslo tried to install the synther and can't find any realted archive in my harddrive after installing.... which i guess is.... weird.......

unfortunatly can't tell the version number since, as i just said, can't find anything about silverlight in my harddrive besides the instalation exe, and the only thing this one says when trying to instal, before the "error" about being already installed happnes, is silverlight 3....

idk why i'm beginning to think that's just my pc screwing it for me
Nathanael (Over 1 year ago)
Herl, this page should tell you which version of the plugin you have installed: 
http://www.microsoft.com/silverlight/get-started/install/default.aspx

Also, Silverlight should have installed to C:/Program Files/Silverlight/ (assuming that Vista is installed on Drive C. Make sure that in My Computer|Windows Explorer you have your permissions set to view protected operating system files and hidden files and folders. You can switch them back to invisible after you're done looking.
jdneedham (Over 1 year ago)
I am having the same problem and I have Silverlight 3 (3.0.40723.0) installed. I can't install the latest version because I don't have admin rights to do so. very frustrating.
Nathanael (Over 1 year ago)
jdneedham, 

1) What operating system is this on and which browser(s) are you using?
2) Is this at a workplace that you don't have admin rights?
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