Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.


Topic: Can't connect to windows live

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zconomy (Over 1 year ago)
I can sign in using my windows live ID on your website and see my past uploads, but these days after I upgraded to ios5.1, I find that i can't sign in with my windows live ID in your app anymore. It says my username or password is incorrect. I'm confused about that. I'm using the right account, both he username and password, and I can sign in on your website.
Nathanael (Over 1 year ago)
Zconomy, does your password have more than 16 characters? 

If so, try entering only the first 16 characters of your password or resetting your password at http://account.live.com/ where they no longer allow the registration of passwords longer than 16 characters. 

If either of these work for you, please write back and let the rest of us know.
babyjesus8.6 (Over 1 year ago)
I Can't sign into Windows live from the app.
When I try it gives me a screen to create a username which I already have.
And won't give me any further options to enter my Windows live ID
Alfie (6 months ago)
i have the same problem, my password have only 8 characters.
PhotosynthTeam (5 months ago)
Microsoft accounts (used to be called Windows Live IDs) expire if they haven't been used in some number of months (>3, but I'm not sure the exact number). To see if this is the problem try signing in to a different Microsoft product that uses this ID, e.g. http://onedrive.com. If you account has expired, you'll have to create a new one. We can move your old synths into your new account if you email us at Photosynth@live.com with your new and old account details.
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