Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.


Topic: Clicking on "synth" continues to ask for Silverlight installation

Report Abuse Report Abuse
pegpaw (Over 1 year ago)
On your home page, to view the penguin demo, I've clicked on the image and installed Silverlight (apparently successfully, no error messages).  I then refresh the page as requested, yet it keeps asking me to install Silverlight.  What's the problem?  Thanks for your help
Nathanael (Over 1 year ago)
What operating system and browser (version numbers please) are you using?

Occasionally on a quarrelsome computer it happens that the browser wants to be restarted instead of just the page being refreshed.
pegpaw (Over 1 year ago)
Hi - thanks for your note.  I'm on Vista and using Firefox 3.0.13.  I've restarted my computer and notice the same thing is happening.  Sggestions appreciated.  Thanks!
pegpaw (Over 1 year ago)
REAL rookie add-on statement here... I assumed that I just needed to download Silverlight, it didn't say anything about running the program... do I need to click on the .exe or should it be dynamically starting when I click on the synth photos?
Nathanael.Lawrence (Over 1 year ago)
Installing Silverlight should be *all* that is needed to *view* synths. After installing it, viewing should normally be as simple as clicking on a thumbnail and watching the synth load up.

Installing the exe from this page: http://photosynth.net/create.aspx should give you two things. (1) The ability to create your own synths via the separate Photosynth application (2) The older, discontinued Direct3D Photosynth viewer. 

The older viewer actually runs faster than the new Silverlight one in many cases but people had many more problems getting their graphics cards set up for 3D graphics and it was PC only. The new Silverlight viewer, although slower on older machines, works on Windows, Macs, and hopefully Linux as well, come October. It also has new features which the Direct3D viewer will never have, such as highlighted images.

(continued...)
douglas (Over 1 year ago)
Hi pegpaw,
  when you click you should be prompted with a dialog window to install Silverlight, you can click on the open/run button to install Silverlight, if you chose to save the exe to your computer then you will need to double click on the exe to install Silverlight.  Once the program is installed you should then be able to refresh the webpage to view the synths.

Mark.
Nathanael.Lawrence (Over 1 year ago)
If Silverlight has successfully installed (it doesn't sound like it has to me), you should be able to see it listed in the list of installed Add-ons.

In Firefox, click 'Tools' > 'Add-ons' > 'Plugins'
You should see "Silverlight Plug-In 3.0.40723.0" listed there.

If you see that listing then try to visit http://memo.hardrock.com/ and see whether you can zoom into the image gallery.

If the above tests show that Silverlight has not installed, you could try the following.

Do you know which folder the Silverlight installer downloaded to on your hard drive? If so, browse to it in 'Windows Explorer' ('Computer' from the Start menu), right click on Silverlight.exe and click 'Properties' > 'Compatibility' > 'Run this program as an administrator' > 'OK'. Then retry running the installer.
Nathanael (Over 1 year ago)
Ah, I see now. Never mind my over-explanation then.

Yes, with almost any software you download from the internet you will be downloading the installer. You then need to run the installer once it finishes downloading as Mark directs you above.
gatordan (Over 1 year ago)
I have read all the posts here but still having a problem- I have created about 5 synths only to have it open IE and say you need to install Silverlight. I already had Silverlight on my computer. After it didn't work several times I uninstalled Silverlight and then re-installed it using the version downloaded from the photosynth wesite. Still it will not show the synth

I then started reading these posts - I already had the Firefox plugin listed
but it keeps opening IE when you select view and starts all over trying to install Silverlight.
gatordan (Over 1 year ago)
I have read all the posts here but still having a problem- I have created about 5 synths only to have it open IE and say you need to install Silverlight. I already had Silverlight on my computer. After it didn't work several times I uninstalled Silverlight and then re-installed it using the version downloaded from the photosynth wesite. Still it will not show the synth

I then started reading these posts - I already had the Firefox plugin listed
but it keeps opening IE when you select view and starts all over trying to install Silverlight.
madeeds (Over 1 year ago)
Do other Silverlight sites work?  What happens if you try to go here: http://www.microsoft.com/silverlight/?  Do you get a fancy page where mousing around makes the thumbnails move in 3D as if you are strafing along?
Nathanael (Over 1 year ago)
Matt, I've experienced two Silverlight related quirks recently:

On a new (well about a month old now) clean installation of WinXP SP3 IE8 has ceased to view any Silverlight site. The plugin is listed and enabled but every SL site asks for installation. I've uninstalled|reinstalled both SL3 and IE8, in turn, to no effect. 

Curiously, it has worked flawlessly in FF3, Safari 4, Chrome 2, and Opera 10 (well, there are a few curiosities in Opera, but not enough to break the experience) both before and after the uninstall|reinstall.
Nathanael (Over 1 year ago)
Today, on an iMac, FF3 reported SL 3.0.40624.0 was installed and asked me to upgrade to 3.0.40818.0. Fair enough, and the installer completed, reporting success. Unfortunately FF still reports the old version number and refuses to believe the update has taken place. 

Safari 4 tells a different story and says that all is well. This has rendered photosynth.net inert on FF3 on MacOSX in this house. Please drop a line here: http://forums.silverlight.net/forums/p/134614/300593.aspx#300593 if you find any answers.
You need to be Signed In to add a comment. (Are you new? Sign Up for a free account.)