Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.


Topic: Can't create a synth

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wm2010 (Over 1 year ago)
After signing in when I click <Create a Synth> a
small window appears saying "Checking for updates..."
after a while there is a message box saying 
"Photosynth service is not available. Please try again later."
This going on for a month now or maybe even longer.
It may be helpful to mention that I’m using Windows 7 Professional (32B) and IE9 (Béta).
Nathanael (Over 1 year ago)
Hi, wm2010. Sorry to hear of your troubles. I'm just your fellow Photosynth user and I don't know exactly how to fix this for you, but here's what I can tell you.

The Photosynth app for Windows is being launched when you click the [Create a Synth] button and some network setting on your computer is stopping it from talking to the Photosynth webservice. Which browser you use to launch the Photosynth app makes no difference (You don't have to launch it from the website. You could also use a desktop icon or the Start menu).

If you use a proxy for your internet connection, this has proved to be a problem for people in the past, but unfortunately I don't remember what the correct steps to resolve this are. Hopefully one of the Photosynth team can reply to you and get you up and running soon.
wm2010 (Over 1 year ago)
@Nathaniel
Thank you for your comment. It has shown me a direction where to look and I found the solution for my problem. I've added Photosynth (PSWebClient.exe) to the so-called safelist in my firewall and Photosynth is now working fine.
Thanks again!
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