Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.


Topic: Error A0000009

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chris_james (Over 1 year ago)
I am unable to create a photosynth - keep getting the message "Photosynth encounted an internal error (A0000009).
I get this when it is uploading the images. I have noticed that it always says it is uploading two more images than I have processed.
Nathanael (Over 1 year ago)
Hi, Chris, 

It may be uploading two more files than the number of photos which you used, but not two more images. The two additional files are the Deep Zoom Collection file and the binary file containing the point cloud(s) and other synth metadata. If you watch the Photosynther folder in your Temp directory while a synth is being calculated you will see these two files be generated after the synther completes the "Reconstructing Scene" stage outside the 'images' folder.

A0000009 is a server error on Photosynth.net's end. I don't know of any steps to take to avoid it. I know I've gotten it a few times before, but the only thing I know to do is to retry your upload.

I'll try to upload a couple of things later tonight to see if I get the error as well.
chris_james (Over 1 year ago)
Thanks Nathanael - I've managed to intercept the Photosynth point cloud files.
I think the reason the jobs are crashing before they finish up-loading may be because our office still runs an old version of IE. Same job runs OK at home with new version of IE.
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