Topic: Photosynth Server Status

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viofam (Over 1 year ago)
All afternoon, the process hangs at the 'Publishing' message.
Why not have the site post an automatic "Microsoft Live Labs/Photosynth Servers Busy" message so users do not waste time.
As it is, we only learn that the server is down AFTER selecting and uploading images...and having progress stall without explanation.
Nathanael (Over 1 year ago)

I agree that a notice would be nice... perhaps even in the synther itself, rather than on the website, since I certainly never visit the website first when I want to make a new synth.

On the other hand, if a new synth gets to the "Publishing" phase, that means that it has already calculated the entire synth and (I'm almost completely certain) uploaded all the files to the servers. The only thing remaining is indexing the synth (giving it a URL, listing it in the 'Recently Synthed' list if it is a public synth, adding the description and tags to the search index, etc.

Since everything has made it to the server safely, if we see a new synth get stuck in Publishing, this usually just means that we'll have to wait a day or two and suddenly our synth will appear. Sometimes other synths that we make after the one that got stuck will actually get through first if they are uploaded to one of the less busy servers while we wait for the first.
Nathanael (Over 1 year ago)
...Continued (Curse these short message limits)

Basically all I meant to say above is that if you are getting to the Publishing phase, you have *not* wasted your time. Your synth *did* finish; now it just needs to be processed. This normally takes less than a minute but obviously the servers get a bit overwhelmed at times. 

To reiterate, with a little patience, you should see all of these synths show up on your account. It can be frustrating to have to wait, but at least you shouldn't have to redo them.
TonyErnst (Over 1 year ago)
viofam - We've fixed the publishing issue and you should now be seeing your synths on the site.  Please let us know if this is not the case.
aj0020020 (Over 1 year ago)
They do come online afterwards anyway.