Topic: locked out

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overthemoon11 (Over 1 year ago)
help please, I had to log in under a new username, and as a result cannot view my original synths, can someone help?
Nathanael (Over 1 year ago)
If your password to your first account is the same as it has been and you still remember it (this is to say you can still log into other Live ID sites with it - examples: Hotmail, Bing) try signing into one of them successfully and then coming back to and retry signing in.

If all else fails and you can't sign into any Microsoft site with your older account, check the usual suspects: Caps Lock, etc. If you listed another email address when you signed up for the original account you can have a reset password sent to that alternate email address so that you can sign back into and set your password back to what you want.