Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.

Topic: Can't connect to windows live ID

Report Abuse Report Abuse
chouonrow (Over 1 year ago)
I cant log in into my windows live ID to Photosynth desktop.

100% the user and password I write is right. I use and it works, and all the rest of my windows live id services. but not photosynth.
FamZip (Over 1 year ago)
Meanwhile I changed my Windows Live ID password several times but I still can' log in with it in my Photosynth Windows Software. What am I doing wrong. I use as my Live Identification. Yesterday it did work but after shutting down my computer tonight he won't let me in again.
Best regards
Thomas Zipse
NateLawrence (Over 1 year ago)
Hi, friends,

What is probably happening is that your Microsoft account/WLID has 2-factor authentication enabled on it. 

Older Microsoft login forms (like the one used in Photosynth's desktop application) don't know anything about 2-factor authentication and therefore cannot ask you for a code from your phone or email and therefore the server won't allow you to sign in.

There are two ways to solve this: 
Option 1) Create an 'app password' to use with Photosynth's desktop app at
(It will auto generate a difficult to remember random string of gibberish which is not too handy for logging in)

Option 2) Deactivate 2-factor authentication on your account at
(This isn't very secure nowadays, but at least you can successfully use your one password at all Microsoft logins without being harassed.)
LakesideGroup (4 months ago)
Step 1 work flawlessly for me. Thanks
You need to be Signed In to add a comment. (Are you new? Sign Up for a free account.)