Topic: All Synths only show a black screen

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marnusviljoen (Over 1 year ago)
Hi, I have the strangest thing - noone in our company can load a synth, except for two of us (myself and my partner). 

Everyone is running IE9 with Silverlight 4. The site loads, if you install the 3D viewer, you can see it, but then you cant see the pin point view.

Silverlight works fine, I tested it with a little SL game. 

The only real difference I can think of is everyone runs AVG, but myself and my partner run Forefront and Bitdefender. I did however disable the firewall, still with now joy.

There is no company firewall internet access policy, everyone has full internet access.

Any ideas?

Kind Regards,
czottmann (Over 1 year ago)
Same for me – doesn't show any panoramas anymore, it stopped working for me a few hours ago.  Some help would be appreciated.

OSX 10.6.7, latest Silverlight, latest Safari/FF4/Chrome.
TonyErnst (Over 1 year ago)
Marnusviljoen - This very much sounds like a firewall and/or proxy issue. It may also be a browser security setting. 

czottmann - are you able to see the site, but the panos just dont load, or can you not get to the site at all?

marnusviljoen (Over 1 year ago)
Hi Tony,

Any suggestions on the browser security setting I should look at? I use the same proxy as the other guys as well as the same firewall. It lets through anything, it's not restricted at all.

aldovantonder (Over 1 year ago)
i am having exactly the same problem... worked yesterday and today NOT !! (Over 1 year ago)
Hi marnusviljoen,

Does this link work for you?

If it does: This may be a bit advanced, but could you try running Fiddler ( and see if there are any failed contents? (the entry should be red)