Forum : Bugs

Did the leaves fall off? Something not working right? Let us know how we can improve the Photosynth experience.

Topic: Can't sign in to photosynth program

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Tomislav_Ladisic (Over 1 year ago)
When i try to sign in to photosynth there is some problem.
For few days now. :(

Our authentication servers don't seem to be working. 
We're working hard to get them back online.
Please try again later. (80048265)
Nathanael (Over 1 year ago)
Did you write this message in Safari on your phone, Tomislav? 

Basically, I'mjust wondering if you have any problem logging into the website in Safari.
Nathanael (Over 1 year ago)
It now seems probable to me that you meant the Windows app. 

Please see this discussion:
Tomislav --
Contrary to what the error message says, this is most likely because a firewall on your network is blocking Photosynth from contacting the authentication servers. If you are on a corporate or other Local Area Network, plese have your IT people allow outbound connections to * and *
Tomislav_Ladisic (Over 1 year ago)
i am using firefox.
and yes. i am on local area network in my dorm
Tomislav_Ladisic (Over 1 year ago)
i disabled firewall and reinstall program. but i still can get i to work. :(
Tomislav_Ladisic (Over 1 year ago)
and yes. i meant the Windows app
nzski (Over 1 year ago)
Me too, I can sign in to Windows Live, but not via Photosynth
SkyshotsTucson (Over 1 year ago)
Yep, me also too!  I sign into Windows Live, I can even see my uploaded Synths, but as far as running the app, alone or from ICE, nothing doing.  It says my password and email do not match up (But they do, I reset it several times, and log into Live with no problem).
SkyshotsTucson (Over 1 year ago)
I disabled the VPN, uninstalled and re-installed Phootosynthy, and still no soap.

Help a fella out, can you?
NateLawrence (Over 1 year ago)
Skyshots Tucson, by any chance have you set up 2 factor authentication on your Microsoft Account/Windows Live ID?

If so, you may need to create an app-specific password to use with Photosynth's desktop application.

Here are two reports by different people who had set up 2 factor authentication and were able to log into Photosynth's desktop application afterward. The first created an app specific password for Photosynth's application and the second person simply turned off 2 factor authentication.
Example 1:
Example 2:


Microsoft Account passwords have a 16 character limit.
Some password forms will stop accepting input after you type 16 characters, but others will accept more input if you keep typing, so be sure that if you have a longer password that you're only typing the first 16 keys.
harlekin96 (Over 1 year ago)
I keep going in circles. Every time i get tjhe message, that my email-address and password dont match. It´s very frustrating indeed.
NateLawrence (Over 1 year ago)
Harlekin96, if you are trying to sign into Photosynth's desktop application and you have 2-factor authentication activated on your Microsoft Account, then you need to go to

You have two options: 
1) Turn off 2-factor authentication (not very secure in this day and age, but your one password will work on all Microsoft Account logins everywhere again).
2) Create an App Password to use with Photosynth here:
(Not very user friendly, but it will work.)

You can learn more here:
You would follow steps similar to those listed for signing into Zune desktop application or Windows Live Essentials.
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